022-4128 0000 / 1800 102 5963

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  1. What are the payment options available on Morphyrichardsindia.com?
  2. We support the following payment options:

    • Cash On Delivery
    • Credit card (Only issued in India)
    • Debit card
    • Net Banking

    All credit card and net banking transactions are processed over a secure encrypted connection.

  3. What is the process for Cash On Delivery (COD) purchase?
  4. When you make a purchase using the COD option, your product will be booked. Our Customer Care Expert will call to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact Customer Care on 1800 22 6722 to confirm the purchase within 24 hours of making the purchase. Failing to confirm the purchase will lead to cancellation.

  5. Is there a purchase limit for a Cash On Delivery purchase?
  6. Yes, Cash on Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.

  7. Is there a charge for Cash on Delivery purchases?
  8. Currently its free service. From 1st January 2013 convenience charge will be levied on Cash on Delivery purchases. However, in case of prepaid orders these charges don't apply.

  9. What should I do if my payment fails?
  10. In case of payment failure, please retry ensuring:

    • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
    • Your Internet connection is not disrupted in the process

    If your account has been debited after a payment failure, it will be rolled back within 7 working days. You can get in touch with Customer Care with your Order number or email us on [email protected] for any clarifications.


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